Everything you need to know about sending your first shipment with Erge Asia! Our comprehensive guide walks you through the steps to start shipping goods overseas.
During international shipping, your documents or packages pass through the Erge Asia network involving various facilities, personnel, vehicles, and aircraft. Proper, secure packaging minimizes the risk of damage and ensures goods arrive in perfect condition.
Although Erge Asia is committed to handling every shipment with care, it's important to remember that the primary responsibility for ensuring proper packaging rests with the sender. Make sure packaging meets international standards to keep goods safe and intact in transit.
Determine the weight and shape of your shipment first to choose the right external packaging. Heavier shipments need stronger packaging, such as durable boxes or double-layered packing, to ensure safety during shipping.

Using thin cardboard for heavy items increases the risk of damage during shipping because the structure can't bear the load well.

Use a box made of strong, durable material to keep items safe during shipping, and make sure items are arranged neatly inside the box.
For odd-sized shipments, choose a box that comfortably fits your item, with enough extra space for internal packing material. This empty space is important to prevent shifting and protect items during shipping.

Using a box that's too small or the wrong size for an odd-shaped item, making it hard to pack safely and risking damage during shipping.

Use an appropriately sized box with adequate extra space for protective cushioning. Make sure items are arranged neatly inside the box so they stay stable and safe during shipping.
Extra protection for your shipment: secure packaging for valuable, fragile, and breakable items.

For more valuable shipments, you may want to take extra initiative and wrap your items using 3 types of packing material (Thermal Ice Gel + Bubble Wrap) & (Wrapping) for added protection.

Likewise, for more fragile shipments, it's advisable to take extra precautions to protect the weak points of your items. Do not use damaged / used / thin boxes.
In international shipping, correct labeling and attaching the receipt or airwaybill is crucial to ensure a smooth shipping process. Make sure you attach the shipping label clearly on the outside of the packaging for easy identification and tracking.
Include complete information such as the recipient's name, shipping address, contact number, and postal code. Don't forget to clearly include the sender's details.
Attach the receipt or airwaybill in an easily visible area not covered by other packaging elements. The ideal position is on the top or the most visible side of the packaging.
For shipments that need special attention (e.g., fragile items), be sure to include labels such as "Fragile" or "Handle with Care" so the shipment receives extra careful handling.
Make sure the tracking code or airwaybill number is clearly readable. This makes it easy for you and the recipient to track the shipment status.

Remove / cover any old labels stuck on the package to avoid mis-routing / wrong delivery.

Attach your shipping label (Erge Asia air waybill) on top of the box for easy reference.

It's recommended to cover the shipping label / (Erge Asia air waybill) with transparent plastic.
International shipping often presents its own challenges regarding shipment weight calculation. This is due to the differing rules between domestic and international shipping.
Actual weight is the shipment weight measured using a scale. Make sure this weight is measured with an accurate instrument to avoid errors.
Volumetric weight is calculated from the shipment's dimensions (length, width, height) using the international standard formula. If volumetric weight is greater than actual weight, the volumetric weight is used to calculate the shipping cost.
Erge Asia follows airline policies regarding minimum and maximum weight. It's important to understand these differences so your shipment meets the standards.
Excessive packaging can increase volumetric weight. Use appropriate packaging to protect items without significantly increasing dimensions.
Discuss the estimated weight with Erge Asia to minimize errors or extra costs. Some services also offer weight-adjustment options to make things easier for customers.

The general international shipping rule for scale weight is that if the weight exceeds the base weight, the next weight tier is charged.

Dimensional weight applies to international shipping, taken from airline regulations, with the calculation formula L ร W ร H รท 5,000 = ...kg.