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The shipping estimates vary depending on the destination country and type of service:

Express Air Shipping: 3–7 working days
Regular Air Shipping: 7–14 working days
Sea Shipping: 30–45 working days

The above times are estimates and may be affected by the customs clearance process in the destination country, weather conditions, and national holidays.

Erge Asia provides shipping services to 100+ countries worldwide, covering Asia, Europe, America, Africa, and Oceania. Some popular destination countries include Taiwan, China, Hong Kong, Singapore, Malaysia, Japan, South Korea, Australia, the United States, and European countries. For specific destination countries, please check the rates in the Cek Tarif menu or contact our team.

There are several ways to track shipments:

1. Via Dashboard: Open the My Shipments menu, click on the consignment note you want to track. The status is updated in real-time at every stage.
2. Via Website: Open the Track Shipment page at www.ergeasia.com, enter your AWB number.
3. Via Tracking Link: You can share the tracking link with the recipient so they can monitor without needing to log in.

Our tracking system includes 18 stages of status from receipt at the warehouse to delivery at the destination.

Home Delivery: Packages are sent directly to the recipient's address. There is no weight limit per package.

Store Pickup: Packages are sent to a partner store in the destination country for self-collection by the recipient. Additional fee of Rp 50,000/package with a maximum weight of 5 kg per package.

Choose Home if the recipient wants the package to be delivered to their doorstep, or Store if the recipient is more flexible with pickup time.

Multi-Koli is a feature for shipping multiple packages (koli) in a single transaction. Each koli has a separate AWB number and tracking, but is recorded in one main shipment.

Benefits:
• Easy to manage large quantities of shipments
• Each koli can have different weights and contents
• Individual tracking per koli
• One invoice for all koli

General Cargo: General goods without special restrictions such as clothing, accessories, books, household equipment, and handicrafts.

Sensitif Items: Goods that require special handling such as processed food, cosmetics, supplements, medicines (non-prescription), and liquid products (non-hazardous).

Elektronik (Berbaterai): Electronic devices containing batteries such as mobile phones, laptops, tablets, power banks, and IoT devices.

The rates and estimated delivery times vary for each category. General Cargo usually has the lowest rates and fastest delivery times.

Shipping weight is calculated from the greater of actual weight (scale) and volumetric weight.

Volumetric weight formula:
Length (cm) × Width (cm) × Height (cm) ÷ 5000 = Volumetric Weight (kg)

Example: Package 40×30×20 cm = 24.000 ÷ 5.000 = 4.8 kg volumetric. If the scale weight is only 2 kg, then 4.8 kg is charged.

Tip: Use packaging that fits without too much empty space to save costs.

Items that are strictly prohibited from being shipped:
• Explosives and flammable materials
• Narcotics and illicit drugs
• Firearms and ammunition
• Radioactive and toxic materials
• Cash and valuable documents
• Live animals and protected plants
• Pornographic material
• Counterfeit goods / copyright infringement items

Some items require special permits depending on the regulations of the destination country (e.g. food, cosmetics, pharmaceuticals). Always consult with Erge Asia team before shipping.

If your goods are held at customs, the Erge Asia team will immediately inform you and assist in the resolution process. We work with partners in various countries who understand local regulations.

Possible causes of detention:
• Incomplete documents
• Goods require special import permits
• Goods value exceeds the duty-free limit

We will help provide additional documents and communicate with local customs authorities.

Yes, Erge Asia provides shipping insurance to protect your goods from the risk of damage or loss during shipping. The insurance fee is calculated based on the declared value of the goods. We highly recommend insurance for high-value or fragile items. Contact our team for more information on premiums and insurance terms.

Drop Ship is a service for those who want to send goods abroad without having to come to Erge Asia office. Simply send the package to our warehouse using domestic courier, and Erge Asia will handle the international shipping.

Drop Ship Flow:
1. Send the package to Erge Asia warehouse with the specified label format
2. Confirm the shipment by attaching domestic receipt evidence
3. Our team receives, validates, weighs, and measures the package
4. You receive the invoice and make payment
5. The package is sent abroad with AWB number for tracking

Freight Forwarding is a shipping service for large-scale import and export needs. Suitable for businesses that require shipping solutions with large volumes and weights.

Advantages:
• Competitive rates for large volumes
• Handling of customs duties and export documentation
• Air or sea shipping options
• Destination country regulation consultation
• Experienced professional team

Contact our team for a discussion on specific needs and offers.

This can be done with several provisions:

Food: Processed and tightly sealed packaged foods can generally be shipped. Fresh food, raw meat, and easily spoiled products cannot be shipped. Each country has different regulations regarding food imports.

Liquid Products: Non-hazardous liquids such as skincare, perfume, and sauce can be shipped with safe packaging (tightly sealed bottles, bubble wrapped). The volume is limited depending on the airline and destination country regulations.

Always consult with our team about the specific type of goods before sending.

Safe packing tips:

1. Use strong cardboard — double-wall corrugated box for heavy items.
2. Individual wrapping — each item wrapped in separate bubble wrap or foam.
3. Fill empty spaces — use paper, styrofoam, or air cushion to prevent items from shifting.
4. Seal securely — use packing tape, not regular tape, at least 3 layers on each joint.
5. Label clearly — include "Fragile" for fragile items, "This Way Up" for items that cannot be inverted.

Erge Asia also provides professional packing services at our warehouse.

The Erge Asia tracking system has 18 stages of delivery status:

Initial Stage: Order Created → Confirmed → Picked up/Received at Warehouse
Processing Stage: Validated → Payment Confirmed → Ready to Ship
Shipping Stage: Shipped to Airport/Port → In Transit → On Transit
Final Stage: Arrived at Destination Country → Customs Process → In Local Delivery → Delivered

You will receive automatic notifications for every important status change.

Proxy Service is a service where Erge Asia helps you purchase Indonesian products and ship them overseas. Suitable for those living abroad who want to get their favorite Indonesian products.

Popular products that are often proxied:
• Typical Indonesian food (Indomie, chips, chili sauce, coffee, cooking spices)
• Local skincare and cosmetics
• Batik, handicrafts, and local fashion
• Herbal tonic and supplements
• Body care products

Erge Asia Proxy Flow:

1. Place Your Order — Notify us about the product you want via WhatsApp, chat, or Shopping menu on our website/application
2. Cost Estimation — Our team calculates the total cost of the product + domestic shipping + international shipping cost. Transparent details with no hidden fees
3. Payment — Pay through Erge Asia wallet or bank transfer
4. Purchase & Packing — Our team buys the product, checks the quality, and packs it professionally in the warehouse
5. Shipment — Goods are sent to the destination country with real-time tracking
6. Goods Arrived — The recipient receives the goods, and you get a confirmation of completion

Orders that have already been paid cannot be cancelled. Please ensure all order details (product type, quantity, color/size variant, destination address) are correct before making payment.

If there are any changes before payment, please contact our customer service team immediately.

The service fees consist of:

1. Product price — in accordance with the price at the Indonesian store/marketplace
2. Domestic shipping cost — the cost of shipping from the store to Erge Asia warehouse
3. Service fee — fee for purchasing assistance service
4. International shipping cost — the cost of shipping to the destination country according to the weight and category of goods

All cost details are transparently informed before you make payment. There are no hidden fees.

Yes, you can entrust us to purchase products from various Indonesian marketplaces such as Shopee, Tokopedia, Bukalapak, and other online stores. Simply send the product link along with details (variant, size, color, quantity), and our team will process the purchase for you.

If the received product does not match (defective, wrong variant, etc.), please immediately contact our customer service team with a photo of the evidence. Our team will assist with the claim process to the seller. Please note that the claim process depends on the policy of each store/seller.

How to top up:

1. Open the Wallet & Top Up menu on the dashboard
2. Select a payment method (Bank Transfer, E-Wallet, or QRIS)
3. Enter the top-up amount (minimum Rp 20,000)
4. Follow the payment instructions according to the selected method
5. Upload transfer proof if required
6. Balance will be credited after verification by admin (usually within a few minutes during working hours WIB)

The minimum top-up amount is Rp 20,000. We recommend topping up according to your transaction needs to expedite the payment process for shipment.

Benefits of E-Wallet:

• Pay faster — no need for manual transfers for every transaction
• Transparent history — all transactions are recorded in full on the dashboard
• Safe & verified — balance is kept in a secure system
• Multi top-up methods — can be via Bank Transfer, E-Wallet (GoPay, OVO, etc.), or QRIS
• Automatic notifications — you will receive notifications for every wallet transaction

Verification time for top-ups varies:

During working hours (08:00 - 20:00 WIB): Usually verified within a few minutes to 1 hour.
Outside working hours: Verified on the next working day.

Make sure to upload clear transfer proof that matches the nominal amount to expedite the verification process.

For balance withdrawal or refund, please contact our customer service team. The refund process will be evaluated according to the applicable provisions. Balance from vouchers or promotions cannot be withdrawn in cash.

E-Wallet balance from manual top up has no expiration period as long as your account remains active. However, balance from cashback promo or referral reward may have a certain validity period in accordance with the terms of the promo.

Open the Wallet menu on the dashboard, then click Transaction History or Mutation. You can see the entire history of top-ups, payments, and fund receipts. The history can also be downloaded in file format for reconciliation purposes.

How to register:

1. Open system.ergeasia.com or download Erge Asia application
2. Click Register
3. Fill in your personal data: full name, email, phone number, and password
4. Verify your email through the sent link
5. Log in and complete your profile

Registration is free and can be used immediately to access all Erge Asia services.

Open My Profile → Account Security, enter your old password and new password, then click save. Use a strong password with a combination of uppercase letters, lowercase letters, numbers, and symbols.

Click the Forgot Password button on the login page, enter your registered email, then check your email inbox for the password reset link. The link is valid for a certain period of time, so reset your password immediately after receiving the email.

Yes, one Erge Asia account can be used on all platforms: website (system.ergeasia.com), mobile application (app.ergeasia.com), and public website (www.ergeasia.com). Your data and balance are synchronized across all platforms.

Open the My Profile menu on the dashboard, then click Edit Profile. You can change your full name, address, phone number, and profile picture. Email changes require re-verification.

Tier Membership is a tiered membership system that provides different shipping rate discounts at each level.

Tier Levels:
• Regular — basic tier for all new members (free)
• Silver — more discount than Regular
• Gold — bigger discount
• Platinum — premium discount
• VIP — best discount

You can upgrade your tier by subscribing directly (pay tier fee, active for 1 year, no transaction limit) or through transaction accumulation.

Custom Prefix AWB is a feature for personalizing the consignment number (AWB) with a special prefix according to your brand or business. For example, if your prefix is "ABC", the consignment number will be in the format ABC-XXXXXX-XXX.

Benefits:
• Professional shipping identity
• Easy to recognize your shipment
• Unique prefix per account, no duplication

You can set the prefix in the Account Settings → Custom AWB menu. The prefix can be changed once per month.

How to register:

1. Log in to your Erge Asia account
2. Open the Register as Seller menu on the dashboard
3. Complete the registration form: store data, ID card, and bank account
4. Wait for a review from our team (1–3 working days)
5. Once approved, you can start uploading products and selling

Seller registration is free with no monthly fees.

Free! There is no registration fee or monthly fee to become a seller at Erge Asia. You are only charged a commission on every successful transaction. Commission details can be seen on the Seller Information page.

Funds enter the seller's wallet 3 days after the order status is Completed. Settlement is processed automatically every hour with platform commission deduction. You can monitor sales details and earnings on Dashboard Seller.

Open Dashboard Seller → Product Management, there you can:

• Add new product — upload photos, write description, set price and variants
• Edit product — change details, price, stock, and photos
• Manage stock — activate/deactivate product
• Manage variants — set color, size, and other options

New products will be reviewed by our team before appearing on the marketplace.

When there is an incoming order:

1. You receive a new order notification
2. Process the order and prepare the goods
3. Send the goods to Erge Asia warehouse or use the pickup service
4. Erge Asia team handles international shipping to the buyer

You don't have to bother with international packing, export documentation, or customs matters — all handled by Erge Asia.

You can sell various Indonesian products on the Erge Asia marketplace, such as:

• Packaged food and beverages
• Fashion and accessories
• Skincare and cosmetics
• Handicrafts and souvenirs
• Herbal products and supplements
• Household appliances

Products must comply with Indonesian export regulations and the import regulations of the destination country. Prohibited products (narcotics, weapons, etc.) are not allowed.

Open Dashboard Seller → Wallet, then select Withdraw Funds. Enter the withdrawal amount and make sure your bank account has been verified. The withdrawal process is handled by our finance team according to the settlement schedule.

You can contact us through several channels:

• Chat on Website/Application — click the chat icon at the bottom right corner (24/7 AI assistant available)
• WhatsApp — 0811-980-108 or 0811-860-108
• Email — cs@ergeasia.com

For the fastest response, use the Chat feature on our website or application.

AI Customer Service is a virtual assistant available 24 hours / 7 days to help answer your questions instantly. This feature can:

• Answer general questions about services and shipping
• Help check shipment status
• Provide tariff and regulation information
• Multi-language (Indonesian and English)

If your question requires special handling, AI will connect you with our human customer service team.

Erge Asia has shipping partners in several areas in Indonesia. To check the nearest partner, visit the Our Partners page on our website www.ergeasia.com.

If your area is not yet covered by our partners, you can still use our Drop Ship service — send packages to our warehouse via domestic courier, and we'll handle the international shipping.

There are 2 ways to check rates:

1. Via Website: Open the Rate Check page at www.ergeasia.com, select destination country and item category to view estimated rate per kg.
2. Via Dashboard: When creating a shipment in the dashboard, the rate will be automatically calculated based on weight, category, and destination country.

Rates are per kilogram and may vary depending on your membership tier. Members with higher tiers get cheaper rates.

A voucher is a discount code that can be used for shipping cost or shopping discounts.

How to get vouchers:
• Claim on dashboard — open the Voucher menu, select and claim available vouchers
• Enter code — if you have a voucher code, enter it in the claim column
• Special promotions — exclusive vouchers during certain events (Ramadan, New Year, anniversary, etc.)
• Referral — invite friends to join and get reward vouchers

Types of vouchers: Shipping Discount, Product Discount, and Cashback Wallet. Some vouchers can be combined with tier membership discounts.

Yes! The Referral Reward program allows you to get vouchers every time a friend you invite successfully registers and makes their first transaction. Share your referral code from the Profile menu on the dashboard.

Erge Asia provides a Zip Code Check feature that supports searching for zip codes in various countries. Open the Zip Code Check page at www.ergeasia.com or the Zip Code Check menu on the dashboard, then enter the city or area name in the destination country. This feature helps ensure that your shipping address is accurate.

Yes, Erge Asia provides API for integration for businesses that want to connect their systems with Erge Asia services. API features include shipment creation, rate checks, and tracking. Complete documentation is available on our website's API Documentation page. Contact our team to get API access.

To become an Erge Asia partner, you can register through the Our Partners page on our website www.ergeasia.com. Fill out the registration form with your business information, and our team will contact you for the next process. Erge Asia partners are responsible for receiving and forwarding packages from customers in their respective regions.

Operating Hours:
Monday – Saturday: 08:00 – 20:00 WIB
Sunday & National Holidays: Closed

However, our AI Customer Service feature on chat is available 24/7 to answer general questions and assist you anytime.

Open the Shipping Regulation page at www.ergeasia.com. You can select your destination country to view the list of prohibited, restricted, or items requiring special permits in that country. This information is crucial to avoid having your shipment detained at customs.